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AVOKADO HELP CENTER
Guides and quick answers for your account, teammates, orders and life on Avokado.
1 guide and 15 answers
Open Play and search a name, or choose a game, country, Avo group or avatar decoration. Search updates after you pause typing. Select an available country on the globe to filter the results, or use the country dropdown. Golden Avos, Avo Aces and Regular Avos are separate groups. The Avo 1, Avo 2, Avo 3 and Golden Avo decorations unlock with Avo ranks and are separate from the Lvl shown on every member’s profile. Open a profile to check the Avo’s current services and availability.
Find a teammateYour search and filters work together. Clear the name search, choose All games, remove the group or rank filter, or return to All countries to broaden your results. Countries without matching available Avos are not selectable, and restricted countries are excluded. A displayed count reflects the directory and its current filters; it is not a promise that everyone is online or ready to accept a session.
Browse AvosThe starting price is the lowest available service price shown for that Avo, in Guac. It does not mean every game, package or session costs that amount. Open the profile and service to check the pricing unit, package details and quantity, then review the final checkout total before ordering.
Compare service packagesCheck Order History first. A lost connection can hide a successful result, so do not immediately create another order or payment. Use a retry or status-check action on the original screen if one is offered. If you still cannot confirm the outcome, contact support with the order reference, approximate time and error message. Never send payment credentials or sign-in codes.
Check Order HistoryApproval of your first service makes you an Avo. New services, commercial changes and service voice introductions can need review before publication. Profile pictures update immediately when saved. Check the status and feedback beside the item you saved. For an existing service, the last approved version can remain public while changes are reviewed. Resolve the feedback on the same item; resubmitting duplicates will not explain or fix a rejection.
Open Avo HubEligible buyers can leave one 1–5 star review during the 48-hour window after the one-hour progress period. The order state can affect eligibility. Tags and text are optional, and the provider may reply. A review does not open a dispute or pause its deadline. Use the order's dispute action for a delivery problem.
Your ordersPost a request with your preferred service, pricing unit, budget, language and gaming compatibility. It stays open for 15 minutes and reaches only compatible approved Avos who opted in. You decide which response to review. Avos can also publish a 15-minute availability card. A response or card does not reserve time or spend Guac: agree on availability, review the current package and place an order through the usual checkout.
Open quick matchingOpen Services to search approved offers by service type, game, price and availability. Check the package, duration, price and details before ordering. Archived offers and members you have blocked do not appear in results. If nothing matches, adjust your filters or check again later.
Browse servicesReview the final Guac total before confirming your order. Service checkout does not add a buyer platform fee. The Avo receives the service earnings when the order completes; a 10% platform fee applies when eligible income is withdrawn, along with any quoted payment-provider processing charge. Promotions reduce the eligible package price shown at checkout.
Arrange availability in chat. The session clock starts when the Avo accepts. An unaccepted request expires after 24 hours. After one hour in progress, a 48-hour completion window opens. The client can also review, tip or dispute during that window. Otherwise, the order automatically completes and earnings are released at the deadline unless disputed. These processing windows do not change the duration or quantity you bought. Check the exact status and deadline on your order; statutory consumer rights still apply.
Your ordersOpen the order and use the available cancellation or dispute action. Cancellation depends on the order’s current state. A dispute requires a reason and is reviewed through the support flow. Include the order reference in any inquiry. A contact message by itself does not change the order state or pause an order deadline.
Open your ordersOpen Become an Avo and complete the application requirements. In Services Studio, create your first service, then submit it for review. Approval of your first service makes you an Avo. New services and changes to prices, packages, delivery terms or voice introductions need review; your last approved offer stays public while changes are reviewed. Check the saved status and feedback. You can pause an approved service immediately.
View your Avo applicationApproved Avos can set away and in-session automatic replies in Communication settings. Your approved reply stays in use while a change is reviewed. Automatic replies are limited to avoid repeating the same message; they do not replace direct communication about an order. You can pause them in settings. Manage service voice introductions separately in Services Studio.
Open Avo HubService discovery can filter by platform, region or server and session style, alongside game, language, package unit, communication and price. Compatibility choices come from eligible approved gaming services. Creators submit declarations and changes for staff approval; old approved details stay visible during review. An unspecified platform or region is not a promise of compatibility. Online and taking orders uses visible presence and does not confirm a booking; agree on play times with the Avo in chat.
Discover servicesAn approved Avo can offer a first order free, a first-order discount, a regular discount or buy X get Y free on selected approved packages. One offer applies per order, subject to its time window or daily limit. Checkout shows the discount and final total before you confirm. First-order offers are per buyer and Avo; active orders reserve eligibility. Free units in buy/get offers are included in the ordered quantity.
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