AVOKADO GUIDE
Order merch and manage delivery
Save an address, choose your merch options and track an existing order.
Save your delivery details
- Open Delivery addresses in Settings and choose your country.
- Start typing your street address and select a matching suggestion. Check the city, state and postal code filled from the suggestion.
- Enter the address manually if a suggestion is missing or incorrect. Review all fields and save before using the address at checkout.
Choose and order merch
- Open a published merch item and review the description and available sizes or options.
- Choose the variant and quantity, then review the delivery address, shipping quote and total in Guac.
- Confirm only after checking those details. Checkout must be available and your account must have enough eligible Guac.
Follow a merch order
- Open Order History and select your merch order to view its current status and any available tracking.
- For an address, production or delivery issue, contact support with the order reference. A support message does not automatically cancel or refund the order.
Report a faulty item or request cancellation
- Contact support promptly with the order reference, the problem and relevant product photos. Keep full addresses and payment details out of public posts.
- Printify and selected print providers handle production. An item already in production may be difficult to cancel operationally, but made-to-order does not automatically mean legally personalized.
- Applicable consumer cancellation and faulty-goods rights remain available. Supplier policies and internal deadlines do not override them. Ask support which remedy applies to the actual item and destination.
Related questions
Why is my merch tracking missing or not updating?Can I cancel, return or report a problem with merch?Can I search for my delivery address?Where can I see my merch orders?Still need a hand? Contact Avokado Support or browse another guide.