How can we help?

Check the merch order in Order History. Tracking may not be available while an item is being produced or before the carrier records it. Once a tracking link appears, use it for the carrier’s latest updates. If the status seems stuck, delivery fails or a parcel is marked delivered but missing, contact support with the order reference and the tracking information. Do not post your home address publicly.

Contact support promptly with the order reference, what happened and relevant product photos. Production may prevent an operational cancellation, but made-to-order does not automatically remove statutory cancellation or faulty-goods rights. Printify, print providers and carriers handle enabled fulfillment. Supplier policies do not override your mandatory consumer rights. Check your variant, address, shipping and tax total before confirming; a support message alone does not cancel an order.

Open Settings → Delivery addresses, choose Add address and select your country. Start typing the street address and choose a matching suggestion, or enter it manually. Check the street, city, region and postal code, then add any missing apartment or delivery details before saving.

Your Orders page contains merch and service orders. A saved delivery address makes checkout easier, but you should confirm the destination on each order. For a delivery or product problem, contact support with the merch order reference. Avoid putting a full address or payment details into a public chat or report.