Avokado and these terms
Avokado is operated by Avokado Labs Inc., incorporated in Delaware, United States (we, us or our). These terms cover accounts, community features, Avo services, Guac, merch and related support. An Avo is a member approved to offer services or creator products.
Feature-specific offers, checkout disclosures and event rules also apply, without reducing mandatory legal rights. Our Privacy Policy explains how we handle personal information.
Platform enquiries: [email protected]. Account or transaction help: [email protected]. Company and legal enquiries: [email protected].
Age, residence and eligibility
You must be at least 18, have legal capacity to use Avokado and provide accurate information, including your country of residence. Do not let a child use your account. New accounts require an adult declaration and camera screening. Screening estimates liveness and age; it is not proof of identity or date of birth. An unsuccessful result restricts access. Contact support to challenge an error.
Avokado does not offer service to accounts registered in Cuba, Iran, North Korea, Syria, Russia or Belarus. This is a residence-based availability policy, not a statement about nationality. Do not bypass restrictions with false information or another person’s details.
Applicable sanctions and export controls also restrict particular people, entities and territories. A supported country does not guarantee access to every payment, payout or shipment; provider coverage and legal checks may impose further limits.
Accounts, access and security
Use your own email or an offered sign-in provider. Keep your details current, secure your email, connected accounts and devices, and report unauthorized access promptly. Never share sign-in links, verification codes or private camera links, including with someone claiming to be support.
Review the permissions you approve when connecting an account. Disconnecting may remove related features or badges; it does not close your Avokado account or erase existing records. Provider accounts and verified identifiers cannot be shared across Avokado accounts.
Do not impersonate others, sell or rent accounts, evade suspensions or exploit promotions through multiple accounts. We may require you to secure an account, correct information or resolve an eligibility issue before continuing. You can challenge a restriction through support.
Avos, listings and platform recognition
Avos are responsible for their descriptions, packages, availability and delivery. Avokado provides discovery, ordering, communication and support tools and reviews creator applications and certain listing changes. Approval does not make an Avo our employee, agent or spokesperson.
Badges, ranks, ratings and availability indicators reflect particular criteria or activity. They do not guarantee identity, safety, skill, immediate responses or a particular result. Review the offer before ordering.
Search and recommendations may reflect selected games or countries, eligibility, availability, ratings, activity and editorial selection. Public country information supports discovery; it is not a precise live location.
Choosing and ordering a service
Check the Avo, package, unit, quantity, communication method, compatibility, promotion and total Guac price before confirming. A game or session has a fixed duration only if stated in the offer. You are responsible for the necessary game, account, equipment and permissions. Never share a game password or give remote account access to obtain a service.
Checkout confirms the current offer and reserves eligible wallet funds. A changed offer requires a fresh quote. Chat, matching replies and availability cards do not book a session; arrange availability before ordering when needed.
An unaccepted request expires after 24 hours. Acceptance starts a one-hour progress period, followed by a 48-hour window to review, tip or dispute. The order completes automatically at the deadline unless disputed. Follow the deadlines shown on the order. These deadlines do not reduce the quantity or service purchased.
Service prices, fees and tips
Service buyers pay the quoted service price in Guac with no added buyer service fee. Service earnings are credited in full; the Avo pays the 10% platform fee when withdrawing income, plus separately disclosed processing charges. The checkout and order record show the applicable price; merchandise, external payment processing, taxes and withdrawals have separate rules and are not included in this service-fee statement.
Tips are optional and require your confirmation. The Avo receives 100% of a service tip without an additional transfer fee. A new tip stays reserved with its order and releases as service earnings when that order completes. If the order is refunded, the tip is returned with its original client fund attribution. Historical paid tips retain their recorded restrictions. A tip does not purchase preferential treatment from support or authorize anything outside the agreed service. Do not pressure a member to tip or pay outside the approved checkout.
Promotions apply only to eligible offers, quantities and periods. Check the final quote, including discount limits and remaining availability. Creators may change future prices, but a new listing price does not retrospectively change an already placed order’s recorded price.
Completion, cancellation and disputes
Cancel a pending request through the order’s actions. After the one-hour progress period, the client has 48 hours to review, tip or dispute before automatic completion and release of earnings. A review, tip or ordinary support message does not pause this deadline. If the dispute action fails, contact support promptly with the order reference and relevant evidence.
Disputed funds may be held while support reviews the case. Expired, declined, cancelled or refunded orders return or release eligible Guac as applicable. A Guac reversal is not automatically a card or bank refund. Internal deadlines do not remove statutory cancellation rights, remedies for non-performance or lawful payment-provider dispute rights.
Reviews and feedback
Eligible buyers can submit one 1–5 star review for an order during the 48-hour window after the one-hour progress period, subject to the order’s state and eligibility. Optional tags and text accompany the rating; the provider may reply. A review does not open a dispute or extend a deadline.
Reviews must reflect a real experience. Do not buy, trade, fabricate or coerce reviews, post private information, retaliate against an honest review, or condition a refund on a positive rating. We may restrict, remove or investigate content that violates these terms. Moderation is not a guarantee that every public statement is accurate. If your review is withheld in error, contact support for a review of the decision.
Guac balances and payment availability
Guac is Avokado’s platform accounting unit, priced by reference to one US dollar per Guac. It is not a bank deposit, cryptocurrency, investment or interest-bearing product. Not every balance can be exchanged for cash. Do not resell or trade Guac outside supported features.
Balance is for spending on services and merch. Income is separate: it can only be withdrawn when eligible, and cannot be spent or transferred to Balance. Guac Wheel winnings go to Balance for members and to Income for approved Avos, based on their status when the spin begins.
Only approved Avos who have completed a paid service order and received its earnings may withdraw eligible income. Purchased Guac remains spend-only, including after becoming an Avo, without affecting applicable refund rights. Availability depends on the source of funds, holds and restrictions; a total balance is not necessarily spendable or withdrawable. Moving restricted balances through an order or tip does not make them withdrawable.
Available payment and withdrawal methods are shown before confirmation and depend on your account and country. The transaction record shows the amount, fees and payment status.
Payment providers, saved methods and financial checks
Offered payment flows identify the provider, amount and available methods before confirmation. Integrations include Stripe, PayPal and Airwallex; availability and provider terms vary by feature, country and account.
Save a method only if you are authorized to use it and want it available for later selection. We retain a provider reference and masked description when you explicitly choose to save it. This does not authorize arbitrary future charges. Review each confirmation and remove unwanted methods through the available controls or support.
Providers may require billing, identity, tax or bank details and conduct fraud, sanctions and regulatory checks. Beneficiary details may pass through Avokado to the payout provider. Use the designated secure forms, never public chat or support attachments. A pending authorization or request is not proof of settlement.
Earnings, holds and withdrawals
Service earnings remain reserved through the one-hour progress period and the following 2-day completion window, then release unless disputed. Any eligible merch earnings count toward available income, subject to the standard withdrawal requirements, holds and fees. Purchased Guac and disputed, frozen, reserved or already committed funds cannot be withdrawn.
Eligible withdrawals, including income bonuses, carry a 10% platform fee plus separately quoted processing or currency-conversion costs. Check the method, fees, minimum, destination, verification requirements and expected timing before confirming. Availability and processing times depend on the provider and receiving institution.
Creators must provide accurate beneficiary and tax information and meet their own tax obligations. We may retain legally required records, correct accounting errors or restrict disputed amounts during review. A reversal does not justify taking unrelated funds without a lawful basis.
Merch orders, production and delivery
Check the product description, size guide, variant, artwork placement, quantity, delivery destination, shipping estimate and final total before ordering. Screen images and mockups are illustrations; colours, placement and dimensions can vary within the product’s stated specifications. Material defects or a substantially different item remain subject to applicable remedies.
Available merch fulfillment uses Printify, its selected print providers and carriers. Order information and necessary artwork are sent for production and delivery. Products may be made after ordering; this can limit operational cancellation once production begins. Made-to-order does not automatically mean a product is legally personalized or exempt from consumer cancellation rights. Delivery availability differs by destination, product and provider.
Shipping estimates are not guaranteed arrival dates unless expressly stated as a commitment. Check taxes, shipping charges and any disclosed import duties or customs responsibilities before confirming. An address change after submission may not be possible. For missing, damaged, incorrect or defective items, contact support with the order reference and relevant product photos; do not post your address publicly. Supplier deadlines do not replace your statutory rights against the responsible seller.
Merch final sales, gifts and refund exceptions
All paid merch orders are final sales, subject to the exceptions below and mandatory consumer rights. We do not offer voluntary change-of-mind refunds, returns or exchanges, including for an unwanted gift, a duplicate purchase, or a size, colour, quantity or design you selected incorrectly. Review every item, its options, the delivery address and the full total before paying. Production may begin after payment, so changes or cancellation cannot be guaranteed. This policy applies to merch; services and Guac purchases have their own terms.
For gifts, the sender pays the full quoted total, including shipping and tax, when sending the gift. The recipient has 48 hours to accept or decline. A declined or expired gift is automatically refunded in full to the sender. Once accepted, a gift is final and cannot be voluntarily returned, exchanged or changed for preference reasons. The recipient does not receive the sender’s refund. These rules do not remove remedies for a fulfillment failure or any mandatory consumer rights.
If fulfillment cannot be completed, we arrange the applicable refund after cancellation or failure is confirmed. A refund for a fully canceled order includes its paid item, shipping and tax amounts. If only part of an order is affected, the refund is assessed for the affected items and applicable shipping and tax; successfully fulfilled items are not automatically refundable. A delay or a cancellation request alone does not mean cancellation has been confirmed.
If an item arrives damaged, defective, misprinted or substantially different from what you ordered, or does not arrive, contact [email protected] with your order reference and relevant photos. We will investigate and arrange the appropriate remedy, which may include a replacement, reprint or refund. Report damage or manufacturing issues promptly, preferably within 30 calendar days of delivery so we can use the print provider’s claims process. This supplier deadline does not shorten your statutory rights. You do not have to accept an incorrect or faulty product simply because it was made to order.
Approved Guac refunds are returned to the original payer’s Guac balance, including the sender for a gift, unless applicable law requires a different remedy or payment method. A refund is not issued to a different account. We do not require store credit in place of a refund where the law requires otherwise.
Nothing in this final-sale policy excludes a mandatory right to withdraw from a qualifying purchase or obtain a remedy for faulty, misdescribed or undelivered goods. A product being printed after ordering does not by itself make it legally personalized or exempt from withdrawal rights. The Mandatory consumer rights and refunds section below also applies.
Mandatory consumer rights and refunds
Nothing in these terms excludes mandatory consumer protections, guarantees, refunds or rights to complain to a regulator or court. If you are entitled to a statutory cooling-off period, it applies despite a shorter internal order deadline. For example, qualifying EEA distance contracts generally carry a 14-day withdrawal period, with legal exceptions and conditions depending on the goods or service and the country involved.
Starting a service early, supplying digital content, or producing a personalized item affects a withdrawal right only where the applicable legal requirements are met, including any necessary express request, consent and acknowledgement. Merely using Avokado or accepting these general terms is not a blanket waiver. A supplier’s return policy cannot remove a remedy for faulty or misdescribed goods.
To notify us of a cancellation or claim, use the order’s action when available or contact [email protected], identifying the order, the date and the remedy requested. Do not include full card or bank credentials. We will assess the applicable law and transaction facts; required refunds must use a lawful method and cannot be replaced with platform credit without a valid basis.
Additional responsibilities for Avos
Provide honest descriptions, relevant qualifications and accurate availability. Honour accepted packages, communicate delays, respect a customer’s boundaries, and use the order workflow for changes and cancellations. Do not promise guaranteed game ranks, wins, income or access that you cannot lawfully provide. Approval of a listing does not authorize account boosting, cheating or other conduct prohibited by a game publisher.
Maintain the rights to your artwork, profile media, voice recordings, imported descriptions and merch designs. Obtain permission from anyone whose likeness, voice or private material you upload. Do not offer illegal, sexual, exploitative, dangerous or deceptive services, or services requiring a regulated professional licence you do not possess. Comply with tax, business, employment and consumer obligations that apply to your own activity.
New offers and material commercial changes may need review before publication; the last approved version can remain visible during review. Pausing an offer does not cancel an existing commitment. Avo approval, featured placement and badges may be changed when eligibility changes, without excusing obligations on outstanding orders.
For new merch orders, item profit after production cost is split equally between the Avo and Avokado. The Avo’s share is rounded down to a cent across the order line. The listing minimum is not deducted before the split. Existing confirmed orders retain their quoted amounts. Shipping, production taxes, any separately quoted service fee and sales taxes are added to the buyer’s total as shown at checkout; they are not part of that shared surplus. Review the displayed earnings before publishing a product.
Community conduct and prohibited activity
Treat other members with respect, keep consent and personal boundaries clear, and use the service for lawful gaming, social and creator activity. You must not use the platform to cause harm or evade safeguards.
- No threats, harassment, hate, stalking, doxxing, exploitation, sexual solicitation, non-consensual intimate material or content involving the sexual exploitation of minors.
- No scams, phishing, malware, stolen payment methods, money laundering, sanctions evasion, fraudulent disputes, manipulated referrals, fake engagement or reward farming.
- No impersonation, deceptive credentials, undisclosed account sharing, spam, unlawful scraping of personal information, credential harvesting or unauthorized system access.
- No cheating tools, unauthorized account access, infringement of game or media rights, or attempts to interfere with other people’s services or the platform’s security.
- Do not record, stream, publish or redistribute another person’s conversation, voice, likeness or private information without the permissions and legal basis required in the circumstances.
Your content and intellectual property
You retain the rights you hold in your original posts, messages, recordings, artwork and other content. You give Avokado a non-exclusive, worldwide licence to host, reproduce, format, transmit, display and moderate that content as needed to operate the features you use, and to instruct vendors to do the same for us. For merch orders, this includes transferring the design to fulfillment providers and manufacturing the products you authorize. This is not a transfer of ownership or a general licence to sell your identity or private messages.
The audience depends on the feature: a public profile or feed post is visible more widely than a direct conversation or support attachment. Deleting content limits future platform use subject to technical cleanup, backups, lawful retention and copies already received by others. Content needed for an outstanding order, complaint or legal obligation may be retained for that purpose.
Avokado’s branding, interface and original platform materials remain owned by their respective rights holders. Game names, logos, clips and provider marks belong to their owners; their appearance does not imply endorsement. Report suspected infringement with the content URL, the rights involved, your contact information and a clear explanation. Do not make a knowingly false infringement claim.
Connected services, imports and external content
Connected accounts, imports, media, address suggestions and notifications rely on external services and their terms. Use only accounts and content you are entitled to connect or import. An import does not grant copyright permission. Check imported details and suggested addresses before saving.
Providers may change or withdraw features. Disconnecting stops future authorized access where applicable but cannot retract shared copies or undo submitted orders. Integration does not imply endorsement.
Discord-linked messages and live audio may reach participants outside Avokado. Check the audience before sharing. Other participants may record live voice; microphone access and notifications depend on your browser permissions.
Automated checks, AI and appeals
Automated tools help with age screening, moderation, link safety and abuse prevention. Community AI replies may be inaccurate and are not human support decisions or professional advice. The Privacy Policy explains the data and providers involved.
Checks may delay content or restrict access and can make mistakes. Contact support with the relevant reference to request human review. An appeal does not automatically restore access or pause an order deadline, and does not limit legal remedies. Do not send identity documents, selfies or payment credentials unless an authorized secure process requests them.
Bonus program and eligibility
These rules cover the referral bonus and Avo bonus. You must have an active account with a verified email address. An Avo is a member whose first service or game has been approved by Avokado. Creating an account or applying to become an Avo does not itself earn a bonus.
One reward unit is one Guac. Each award is rounded down to the nearest 0.01 Guac. The final award is limited to the remaining cap. For example, with 247 Guac earned toward a 250 Guac cap, an otherwise eligible 10 Guac award pays only 3 Guac.
Avo bonus: 10%, with your reserved limit
An approved Avo earns 10% of the purchased Guac spent on each eligible service order they provide, before the platform withdrawal fee. The standard lifetime cap for new members after launch is 250 Guac. Members registered before the launch migration keep their reserved 500 Guac cap or a higher recorded bonus, even if their Avo approval happens later. Existing referral records and balances are retained. A valid special code may increase the displayed cap; it does not change the 10% rate or retroactively award completed events.
Only the part funded by purchased Guac qualifies. Free Guac, package bonuses, welcome bonuses, admin grants, rewards, Guac earned on the platform and spent again and tips are excluded. Discounts and promotions count at their actual paid value. Free, cancelled, refunded and self-orders do not qualify. Merch purchases and merch earnings are excluded entirely.
The bonus becomes available only when the service is completed and earnings are released after its 48-hour review window. A dispute keeps funds on hold until a qualifying resolution permits release. The Avo bonus can be transferred to the income wallet and is subject to normal withdrawal requirements and fees.
Referral bonus: 2%, one shared cap
The referral must be recorded before the qualifying payment or order. While your referred person is a member, you earn 2% of the purchased Guac in their successful top-ups. Processing charges, platform fees and free Guac are excluded. The award is recorded only after payment confirmation and wallet credit.
Once that person becomes an approved Avo, future referral rewards switch to 2% of their eligible released service earnings after the 10% platform withdrawal fee, before payment-provider processing charges. Only the portion funded by the customer's purchased Guac counts. Their top-ups no longer earn referral rewards; the two bases never apply together. Later loss of Avo status does not restart top-up rewards.
For referrals made after launch, the lifetime limit is 20 Guac per referred person, shared across both phases, and 200 Guac total per referrer. Switching to Avo does not reset either limit. If someone has already generated 12 Guac through top-ups, only 8 Guac remains available through qualifying services. Referrals recorded before the launch migration retain their separate lifetime limits of 500 Guac per person and 10,000 Guac total. Those retained awards do not consume the new-referral pool. Removed awards still consume their applicable cap.
Merch purchases, merch earnings, tips, free or refunded orders, grants and Guac earned on the platform and spent again do not generate referral bonuses. A qualifying member top-up can earn a referral bonus regardless of what that member later buys. Service awards follow the same completion, review and dispute-release rules as the Avo bonus.
Where your rewards can go
Your status when a referral reward is earned determines its destination permanently. Rewards earned while you are a member can transfer only to your spendable Guac balance. They cannot be withdrawn, even if you later become an Avo. Rewards earned while you are an approved Avo can transfer to your income wallet. Your own Avo bonus also transfers to income.
Select Claim on your referral or Avo bonus card to see available and total earned amounts. Completed transfers appear in Rewards with a receipt. Referral rewards have separate transfers to Guac balance and Guac income where applicable; your Avo bonus transfers only to income. Each award can transfer once. Transferring or spending it does not reset its bonus cap, turn it into purchased Guac or generate another bonus on that funding.
Fair participation
Do not use self-referrals, duplicate accounts, fake or collusive orders, stolen payment methods or circular transactions to manufacture bonuses. Invalid or unconfirmed activity does not qualify. Refunds and disputes are handled under the applicable payment and order terms; a displayed pending order is not an earned reward.
Special codes change only the benefits explicitly shown when redeemed and do not override the fixed referral rate or caps.
Bonus program launch
This program starts with new qualifying activity from its launch. Earlier bonus accruals are archived and do not count toward its caps or transfer pools. Existing wallet balances and payment records are preserved. Previous events cannot be replayed for new awards.
2 Guac welcome top-up bonus
Receive 2 free Guac on your first eligible successful top-up of 49 purchased Guac or more. Smaller top-ups do not use up this offer. The threshold is based on purchased Guac, excluding processing charges, platform fees and any free package Guac. The offer is awarded once; later eligible top-ups do not repeat it.
The account and payment must pass eligibility and duplicate-claim checks. Claims are limited across accounts using the same verified identity, device or network. If those checks cannot be completed, the offer is unavailable. An earlier welcome-bonus claim is not reset by the new referral program.
Welcome and package bonus Guac are spend-only. They cannot be withdrawn and do not count as purchased funding for Avo or referral bonus calculations.
Income withdrawal requirements
Income withdrawals remain subject to verification, supported payout methods, available income, the minimum withdrawal and any applicable holds. Avokado charges a 10% platform withdrawal fee; the Avo also pays separately disclosed processing or currency-conversion charges. A reward balance is not a promise of an immediately available bank payout.
Payments and merch
Customers pay the purchased Guac amount plus the 10% top-up platform fee and the payment-provider processing charge shown before confirmation. Those extra charges do not increase bonus-eligible principal. Service earnings are credited in Guac; the platform's 10% earnings fee is charged at withdrawal, rather than again at service checkout.
For new merch orders, item profit after production cost is split equally between the Avo and Avokado. The Avo's half is credited in Guac, rounded down to a cent if needed. Shipping, separately charged production taxes, service fees and sales taxes are outside the item-profit split. Existing confirmed orders retain their quoted amounts. The Avo pays the normal 10% platform withdrawal fee and provider processing charges when withdrawing merch income. Merch generates neither the Avo bonus nor the service referral bonus.
Other rewards
Leaderboard points, Sprout, events, Game Night and Guac Wheel rewards follow their own feature rules and are separate from these monetary bonus caps.
New Guac Wheel winnings are added automatically when the completed win is saved. Your status when the spin starts fixes the destination: approved Avos receive Guac income, subject to normal withdrawal requirements and fees; other members receive spend-only Guac balance. Becoming an Avo during or after the spin does not convert those spend-only winnings into income. At launch, historical wheel prizes recorded as Game Night rewards before the new bonus program, along with existing real monetary wheel prizes that have not already been credited, transfer once to spendable Guac balance. They leave the active reward counter, while their original award and wallet credit remain recorded. Already credited winnings are not paid twice. Only confirmed monetary awards qualify for conversion; physical prizes and removed rewards are excluded. Guac Wheel winnings do not count as purchased Guac for referral or Avo bonuses.
Sprout, events, referrals and promotional features
Follow each feature’s displayed eligibility, timing and reward rules. Sprout feeding supports community progress but does not itself award Guac. Registrations, referrals, badges and progress counters do not guarantee payment, creator approval or a future release.
Do not automate participation, create duplicate accounts, collude or exploit errors. Promotional rewards have the value and redemption options stated in the applicable offer. The Guac Wheel and other randomized activities have their own rules; these terms do not authorize paid gambling.
We may correct errors or abusive participation and cancel or reschedule events when necessary. Material changes will be explained where required, without removing lawful rights to benefits already earned.
Restrictions, suspension and account closure
An account freeze is reversible. We hide listings without deleting services, packages or their review history. Members can still sign in, read public pages and contact Support to request review. New activity is restricted while existing orders and disputes are completed or resolved.
Before completing a freeze, we settle remaining Guac after outstanding obligations and holds are resolved. Unused purchased Guac is returned to its original payment method where supported. Eligible income and free reward Guac, including member rewards, are paid to a verified payout destination at one US dollar per Guac. This administrative settlement is an exception to ordinary withdrawal eligibility and minimums. Provider limits, identity checks and legal restrictions still apply; missing or unavailable destinations require support review and funds are not forfeited.
Settlement returns the remaining Guac value, not already consumed services or previously charged fees unless required by law. Unfreezing restores access and listing visibility, but does not reverse completed refunds or payouts or recreate settled Guac. Mandatory refund, dispute and consumer rights remain available.
We may limit content, listings, transactions or access to address security risks, breaches, eligibility, unlawful activity, provider requirements or binding legal requests. Action should reflect the circumstances. Where lawful and practicable, we will explain the reason and review process; some details may be withheld to protect others or an investigation.
You can delete your account in Settings once outstanding transactions, disputes and balances are resolved. For help, exports or privacy requests, contact [email protected]. Proportionate identity checks and legal retention requirements may apply. Closure does not erase another person’s records, cancel a lawful debt or automatically cash out Guac.
Contact support to resolve transactions affected by a restriction. Obligations concerning completed transactions, intellectual property, lawful retention and disputes survive closure where legally permitted.
Availability, responsibility and legal limits
Maintenance, network problems and third-party failures can interrupt Avokado. We do not guarantee uninterrupted service, the accuracy of every member’s statement or a particular game result. Ask support about an uncertain payment before repeating it.
Each party remains responsible for its conduct and legal obligations. Nothing here excludes liability that cannot lawfully be excluded, including mandatory consumer remedies or liability for fraud.
Avokado is not an emergency service. Contact local emergency services for immediate danger. An online indicator does not promise an immediate support response.
Complaints, changes and contact
Send account or transaction complaints to [email protected] with the reference and requested outcome. Escalate concerns about staff or the company’s handling to [email protected]. You retain applicable rights before regulators, dispute-resolution bodies and courts.
Our Delaware incorporation does not remove mandatory protections in your home jurisdiction. Applicable law determines jurisdiction and rights; these terms do not require arbitration or select an exclusive court.
Material changes will be dated and communicated before applying where required. Changes do not rewrite a completed order’s agreed terms or replace consent required for a new feature.